KPI’s, Reports & Audit Trail

Review all social engagement via a Supervisor Dashboard, with detailed reporting and a full audit trail…

All agents have their own summary dashboard showing volume of assigned, unassigned and completed mentions, in real time. They can monitor their own response times and performance against a defined SLA, on a daily, weekly and monthly basis.

Supervisors can view a configurable wallboard, tracking overall performance and engagement activity in real time. A range of widgets show the volume of mentions, type of interaction, resolution codes and tagging breakdown.

DigiDesk provides a range of analysis, engagement and detailed reports. Reports can be configured and saved to send via email on a daily, weekly or monthly basis. Reports can be view online, in PDF format or exported as CSV files.

Our data overview shows all ‘open’ social mentions in a tabular format. Bulk actions can be used to update, tag and assign multiple matching mentions. The audit trail shows every completed mention, with a full interaction history.

+ Agent KPI's

All agents have their own summary dashboard showing volume of assigned, unassigned and completed mentions, in real time. They can monitor their own response times and performance against a defined SLA, on a daily, weekly and monthly basis.

+ Supervisor dashboard

Supervisors can view a configurable wallboard, tracking overall performance and engagement activity in real time. A range of widgets show the volume of mentions, type of interaction, resolution codes and tagging breakdown.

+ Comprehensive reporting

DigiDesk provides a range of analysis, engagement and detailed reports. Reports can be configured and saved to send via email on a daily, weekly or monthly basis. Reports can be view online, in PDF format or exported as CSV files.

+ Data overview & audit trail

Our data overview shows all ‘open’ social mentions in a tabular format. Bulk actions can be used to update, tag and assign multiple matching mentions. The audit trail shows every completed mention, with a full interaction history.

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