THE DEMO WALLBOARD ABOVE IS LIVE, FULLY INTERACTIVE AND SHOWS ANY TWEETS THAT INCLUDE THE HASHTAG: #SOCIALCUSTCARE. YOU CAN UPDATE DATE RANGES, CHART TYPES AND CLICK WITHIN ANY WIDGET TO DRILL DOWN INTO A MATCHING SUBSET OF MENTIONS. FEEL FREE TO TWEET AT US INCLUDING #SOCIALCUSTCARE AND TEST IT OUT!

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Monitor Social Media Insight

Track and compare social media activity across multiple channels via an advanced and flexible real-time wallboard.

Blended Social Media Inbox

Manage brand mentions across all key social media channels, with full engagement and collaboration tools.

Workflow and Prioritisation

Identify key mentions and automatically tag, prioritise and assign activity to specific teams or agents.

Transition Across Channels

Move the conversation from social media to email, chat and voice channels, with threaded conversations.

KPIs, Reports and
Audit Trail

Review all social engagement via a Supervisor Dashboard, with detailed reporting and a full audit trail.

Publishing and Social
Media Management

Publish and schedule posts, across multiple channels. Including, our unique social media management module.

Simply call or click, for more information on the provision of real time Social Media Insight