Blended Social Media Inbox

Manage brand mentions across all key social media channels, with full engagement and collaboration tools…

Manage brand mentions across multiple social channels, including Twitter, Facebook, YouTube, Instagram, Google+ and more; with the ability to monitor mentions across online media, forums and the wider social sphere.

Review mentions, across multiple social media channels, in a single agent inbox. Use powerful filtering to organise views by account, channel, team and agent; as well as by language, priority, tag, authority and sentiment.

Agents can easily review mentions and a history of previous interactions, with any associated notes or tags. Depending on the type of mention, agents can then favourite, like, retweet posts or reply and message customers.

With the appropriate permissions, agents can assign or reassign mentions, mark users as key customers or influencers and send specific mentions via email or to CRM systems. They can also closely control the ‘status’ of any interaction.

+ Manage multiple channels

Manage brand mentions across multiple social channels, including Twitter, Facebook, YouTube, Instagram, Google+ and more; with the ability to monitor mentions across online media, forums and the wider social sphere.

+ Blended social inbox

Review mentions, across multiple social media channels, in a single agent inbox. Use powerful filtering to organise views by account, channel, team and agent; as well as by language, priority, tag, authority and sentiment.

+ Engagement options

Agents can easily review mentions and a history of previous interactions, with any associated notes or tags. Depending on the type of mention, agents can then favourite, like, retweet posts or reply and message customers.

+ Team collaboration options

With the appropriate permissions, agents can assign or reassign mentions, mark users as key customers or influencers and send specific mentions via email or to CRM systems. They can also closely control the ‘status’ of any interaction.

Related screenshots

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