2018 – An exciting year for MWS Group!

2018 – An exciting year for MWS Group!

Call & Contact Centre Expo 2018

For the first time, MWS Group will be exhibiting at CC Expo at London ExCel on 21st and 22nd of March. Come and visit us at stand: 2250

CC Expo is the ultimate must-attend event for contact centre professionals, with over 700 exhibitors, 500 seminars and a range of industry experts.

Register for FREE here: http://bit.ly/2FHbGSS

Updated GUI available in Q2

Over the past twelve months, we’ve been gathering feedback with a view to improving the GUI (graphical user interface) of our MWS CSAT and MWS DigiDesk applications, and are pleased to announce the launch of the new, all improved, skin will be replacing the current DigiDesk GUI for Q2, 2018. The facelift will be going live over the weekend of 31st of March – 1st April, and an advanced preview of the upgraded GUI will be on show at CC Expo 2018.

All new DigiDesk and CSAT Analysis wallboards

Check out examples of our new Analysis GUI, for MWS DigiDesk and MWS CSAT, available in both Midnight and Daybreak skins:

All new Engagement module, for Agent Workplace

DigiDesk provides a universal queue, across voice, email, chat and social media channels, with advanced split-screen engagement:

New and improved features for 2018

We’ve introduced a new CSAT survey design for 2018, with improved branding options, increased flexibility, and a wider choice of question types and scales.

You can now access your Customer Reviews via our platform, from Trust Pilot and Trip Advisor, with a new set of real-time review tracking widgets.

We’ve fully integrated our DigiDesk and CSAT platforms, to enable full contact management across voice, email, chat and social media channels.

Don’t worry! On the 1st of April, your existing username & password will not change and all of your existing wallboards will still remain.

You will just benefit from enhanced design and flexibility. However, if you would like to arrange a quick Webex to look at the new skin, click below.

To arrange Webex, click here…

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