Social Media Management, for business…

MWS DigiDesk, the ultimate social media tool for business, has been built by the contact centre, for the contact centre, to facilitate the delivery of blended, multi-channel social customer service. Welcome to the future of social customer care.

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Monitor Social
Media Analytics

Track and compare social media activity across multiple channels via an advanced and flexible real-time wallboard.

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Blended Social Media Inbox

Manage brand mentions across all key social media channels, with full engagement and collaboration tools.

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Workflow and Prioritisation

Identify key mentions and automatically tag, prioritise and assign activity to specific teams or agents.

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Transition Across Channels

Move the conversation from social media to email, chat and voice channels, with threaded conversations.

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KPIs, Reports and
Audit Trail

Review all social engagement via a Supervisor Dashboard, with detailed reporting and a full audit trail.

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Advanced Social
Media Management

Publish and schedule posts, across multiple channels. Including, our unique social media management module.

Recent Posts

How to Leverage your Twitter Followers for Powerful #CX Feedback
If you’re a B2C brand, it’s likely that you’ve already built up a significant number of Twitter followers. Some brands have well over 100,000 followers. That’s
Posted by | Views 106
Social customer service: How do you measure performance?
We were recently asked to contribute to an article by Neil Davey of MyCustomer, based on a number of questions relating to social customer service and how to
Posted by | Views 19
Using Google Vision to Automatically Identify Images across Social Media
We recently attended the Social Customer Service Summit (SCSS16) event in London. It was an excellent event, hosted by Luke Brynley-Jones and attended by many
Posted by | Views 44

mws-CSAT-branding

Introducing MWS CSAT

Imagine having the capacity to accurately monitor and measure customer satisfaction and brand perception, simultaneously and in real-time, across all of your customer touch-points. Wouldn’t that be something? We thought so too…