Social Customer Service, for business…
MWS DigiDesk has been built by the contact centre, for the contact centre, to facilitate the delivery of blended, multi-channel social customer service. Welcome to the future of social customer care.
Track and compare social media activity across multiple channels via an advanced and flexible real-time wallboard.
Blended Social Media Inbox
Manage brand mentions across all key social media channels, with full engagement and collaboration tools.
Workflow and Prioritisation
Identify key mentions and automatically tag, prioritise and assign activity to specific teams or agents.
Multi-Channel Agent Workplace
Multi-channel engagement across voice, email, web chat and SMS channels, with threaded conversations.
KPIs, Reports and
Review all social engagement via a Supervisor Dashboard, with detailed reporting and a full audit trail.
Publish and schedule posts, across multiple channels. Including, our unique social media management module.