Social Customer Service, for business…

MWS DigiDesk has been built by the contact centre, for the contact centre, to facilitate the delivery of blended, multi-channel social customer service. Welcome to the future of social customer care.

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Monitor Social
Media Analytics

Track and compare social media activity across multiple channels via an advanced and flexible real-time wallboard.

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Blended Social Media Inbox

Manage brand mentions across all key social media channels, with full engagement and collaboration tools.

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Workflow and Prioritisation

Identify key mentions and automatically tag, prioritise and assign activity to specific teams or agents.

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Multi-Channel Agent Workplace

Multi-channel engagement across voice, email, web chat and SMS channels, with threaded conversations.

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KPIs, Reports and
Audit Trail

Review all social engagement via a Supervisor Dashboard, with detailed reporting and a full audit trail.

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Advanced Social
Media Management

Publish and schedule posts, across multiple channels. Including, our unique social media management module.

Recent Posts

How to get Targeted #CX Feedback from your Twitter Followers
So… you’ve spent a good while building up your social media presence and gained thousands of new followers on Twitter. That’s potentially thousands of
Posted by | Views 31
How to Manage Social Media Complaints Effectively
Today, nearly 40% of all social media complainers who expect a response, expect that response to arrive within 60 minutes, according to the research conducted
Posted by | Views 55
DigiDesk Introduces AWP (Agent Workplace) into Engagement
As a social media monitoring, analysis and engagement tool, a lot of our focus with DigiDesk over the past couple of years has been getting the right social
Posted by | Views 57

mws-CSAT-branding

Introducing MWS CSAT

Imagine having the capacity to accurately monitor and measure customer satisfaction and brand perception, simultaneously and in real-time, across all of your customer touch-points. Wouldn’t that be something? We thought so too…