Social Customer Service, for business…

MWS DigiDesk has been built by the contact centre, for the contact centre, to facilitate the delivery of blended, multi-channel social customer service. Welcome to the future of social customer care.

Monitor social media analytics, circular image

Monitor Social
Media Analytics

Track and compare social media activity across multiple channels via an advanced and flexible real-time wallboard.

Blended social media inbox, circular image

Blended Social Media Inbox

Manage brand mentions across all key social media channels, with full engagement and collaboration tools.

DigiDesk workflow and prioritisation, circular image

Workflow and Prioritisation

Identify key mentions and automatically tag, prioritise and assign activity to specific teams or agents.

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Multi-Channel Agent Workplace

Multi-channel engagement across voice, email, web chat and SMS channels, with threaded conversations.

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KPIs, Reports and
Audit Trail

Review all social engagement via a Supervisor Dashboard, with detailed reporting and a full audit trail.

Advanced social media management, circular image

Advanced Social
Media Management

Publish and schedule posts, across multiple channels. Including, our unique social media management module.

Recent Posts

How to get Targeted #CX Feedback from your Twitter Followers
So… you’ve spent a good while building up your social media presence and gained thousands of new followers on Twitter. That’s potentially thousands of
Posted by | Views 67
How to Manage Social Media Complaints Effectively
Today, nearly 40% of all social media complainers who expect a response, expect that response to arrive within 60 minutes, according to the research conducted
Posted by | Views 78
DigiDesk Introduces AWP (Agent Workplace) into Engagement
As a social media monitoring, analysis and engagement tool, a lot of our focus with DigiDesk over the past couple of years has been getting the right social
Posted by | Views 79


Introducing MWS CSAT

Imagine having the capacity to accurately monitor and measure customer satisfaction and brand perception, simultaneously and in real-time, across all of your customer touch-points. Wouldn’t that be something? We thought so too…